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Return & Exchange Policy
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Last Updated: December 28, 2023
We want you to be completely satisfied with your purchase from Kalafreaks. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. You may return or exchange any item within 7 days of purchase. To be eligible for a return or exchange, the item must be unused and in the same condition that you received it. If you have any questions about our return and exchange policy, Please feel free to contact us.
Returns
1 Eligibility
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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Returns must be initiated within 7-10 days of receiving the product.
2 Process
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Initiate the Return: Contact our customer service team at contact@kalafreaks.com to initiate the return process. Please provide your order number and a brief reason for the return.
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Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
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Return the Item: Pack the item securely and ship it to the provided address.
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Inspection and Refund: Once we receive the returned item and inspect it, we will notify you of the approval of your refund. The refund will be processed to the original payment method.
Exchanges
1 Eligibility
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Exchanges are allowed for items that are defective or damaged upon receipt.
2 Process
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Initiate the Exchange: Contact our customer service team at contact@kalafreaks.com to initiate the exchange process. Please provide your order number and details about the defective or damaged item.
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Exchange Authorization: If the exchange is approved, we will provide you with an exchange authorization and instructions on how to return the item.
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Return the Item: Pack the defective or damaged item securely and ship it to the provided address. You are not responsible for return shipping costs.
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Replacement Item: Once we receive the defective or damaged item, we will send you a replacement as soon as possible.
Contact Information
If you have any questions or concerns about our Return and Exchange Policy, please contact us at contact@kalafreaks.com.
Thank you for shopping at Kalafreaks!
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